The Value of a Conversation…
…isn’t measured by how long it takes. It’s measured by how long it lasts. Imagine your surgeon walking into the recovery room and saying, “Good news. The operation was...
You’re Already Paying for the Decision You Haven’t Made
(Because postponement is never neutral.) We tend to think of difficult decisions as future events. Something we’ll make when the timing is better. When we have more information. When...
Field Notes on First Contact: Today’s Observation
Some Questions Are Worth Leaving Alone Not every question needs an answer. And not every answer needs action. First Contact Live isn’t for people looking for reassurance. It’s for...
Field Notes on First Contact: Why It Matters
When the Possibilities Start Pulling There is a kind of work that doesn’t suffer because people ignore it. It suffers because people see too much in it. They see...
Field Notes on First Contact: What We Observed
It All Begins with The Last Question In my personal and professional journey, I’ve attended some excellent workshops, webinars, interviews, and coaching sessions. Almost all of them have the...
There is Something New Under the Sun
Now What Do You Call It? On Monday, we explored what happens when people don’t understand your work. On Wednesday, we looked at what happens when people think they...
I Get It… You’re a Blank!
What If They’re Only Half-Right? A few days ago, I wrote about Interpretive Friction. That’s what happens when people don’t understand your work. They get confused. They need an...
What a Relief
You Don’t Have to Pay the Explanation Tax On Saturday, after services, I was sitting around a table with some fellow regulars and a new couple. The round robin...
The Goal Was Never to Be a Category of One
Keep building the thing. There are a lot of people trying to become unique. It doesn’t work that way. The people who eventually become known for a distinctive way...
The Strange Side Effect of Success
People keep rewarding you for who you’ve been. When you get good at something, people start calling. That’s the goal, isn’t it? You’ve spent years building expertise, credibility, relationships,...