My CEO Is an Idiot.
Why I Took the Ladder Less Climbed. I had a word with management this morning. It did not go well. Management has been making some questionable decisions lately. Taking...
What Kind of Person Is Your Business?
A thousand brains, and just as many hearts. Imagine meeting someone with 1,000 brains. They divide their time between Cleveland and Portland, with occasional appearances in Puerto Rico and...
YOU MAKE PERFECT SENSE. TO YOU.
I have been in business for three decades because I know what you meant to say. In my PR days, that comprised smoothing out the message, delivering information to...
A Founder in Search of an Ecosystem
When everything you’ve built works, but nothing quite works together. I’ve noticed something about successful entrepreneurs. They collect businesses the way other people collect refrigerator magnets. A speaking career...
The Wrong Thing Is Working
When an organization’s greatest success begins to compete with its future. There is a particular kind of problem that rarely makes it onto a company’s list of problems. The...
I’ve Spent Most of My Life Being Misunderstood.
And now I invite other people to experience it on purpose. For most of my life, I think I’ve been misunderstood. Of course, there’s a catch. For a good...
The Breakthrough Isn’t in the Clock. It’s in the Unlock.
Can a 90-Minute Conversation Really Change How Your Business Is Understood? I can understand why someone might be skeptical. When Deb Coviello became a client a few years ago,...
YOUR COMPANY HAS A BACK CATALOG
Before you decide what the company should say next, it helps to understand what it has been saying all along. I was looking through an old piece of company...
WHAT DID YOU HEAR?
I’ve started doing something to people that is probably a little unfair. I let them talk. For nearly twenty minutes, one person gets to tell us about themselves. What...
THAT WAS QUICK
A strange thing happens when you get good at something. It starts taking less time. This is generally considered a feature. Nobody complains when the mechanic finds the problem...