This week, Hersh Rephun sits down with Joey Coleman, an author, speaker, and customer retention expert, to discuss the importance of cultivating strong customer and employee relationships. They delve into Joey’s new book, his career transition from law to business, and the evolving impact of AI on business relationships.

Key Points

  • Vicky Paris Goodman shares her journey of inspired grief following the loss of her husband, Sam, embracing unexpected optimism and a sense of guidance that helped her navigate her loss positively.
  • Vicky’s experiences with signs and symbols, such as a vivid neon yellow-green apparition and a plastic sunflower, reinforced her belief in an afterlife and a continued connection with Sam.
  • Vicky advocates for a shift in cultural perceptions of death and loss, suggesting that openness to guidance, embracing new opportunities, and balancing activity with alone time can lead to a fulfilling next chapter after losing a loved one.

Tune in to this episode for insightful strategies on enhancing customer and employee relationships, and to learn from Joey Coleman’s expertise in experience design and retention.

More about Joey here :

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YES, BRAND Theme, Intro/Outro:

Words and Music by: Hersh Rephun

Performed by: Hersh Rephun & Samantha Rephun

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J.E.M Music Strategy & Production

Cover Art: Tori Barker, Creative Marketing

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